Constant Contact - Create Email Marketing Campaigns Like a Pro

Constant Contact Consumer Complaints

Constant Contact have been in the e-mail advertising and marketing video game since 1995. Throughout that time, they’ve managed to turn into one of the most secondhand e-mail devices worldwide, after Mailchimp.

One point I saw is that Constant Contact is very often the leading option for lots of various other testimonial web sites. Normally, I wonder to see if our in-depth evaluation produces the very same end result.

You may have looked into the Constant Contact testimonials used by users online, also, as well as whilst they are quite favorable, they may not provide you the whole picture. Our review of Constant Contact is based upon a systematic strategy as well as uses our functional experience and also expertise of lots of other straightforward and advanced marketing automation tools.

What makes them special is that they’ve added several functions for many years that few of their rivals sport, such as digital item downloads, occasion monitoring, visit scheduling and also social projects. These all add to the diverse checklist of email choices offered, along with automations and persisting e-newsletters.

Constant Contact boast a marketplace with around 400 apps as well as integrations that cater to even the most particular niche of products. Yet despite these showy numbers and functions, rate of interest in Constant Contact seems to be on the decline, at least according to Google Trends. If it’s still pertinent in the 21st century, Enough factor for us to take a more detailed look at Constant Contact’s ins & outs and also examine.
Discover listed below!

Constant Contact Summary

Constant Contact is guided towards local business, however their costs aren’t one of the most budget-friendly, especially when you consider that their attributes simply aren’t that progressed. Plans start from $9.99/ month, but this only permits 500 subscribers, and rates climb quite dramatically after that.

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Constant Contact Pricing

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> Find out even more concerning Constant Contact’s strategies in our full prices guide

Pros and Cons


Is Constant Contact the right newsletter solution for you?

Suggested if:

You run occasions:

Constant Contact is fairly unique hereof, being just one of minority email advertising tools to allow you to manage event invites, enrollments, and tickets . Remember that this function comes with its own fees: 5.4% + $0.80 for each and every ticket marketed or deal conducted.

Not suggested if:

You need advanced automation:

Remarkably, for the premium it charges, Constant Contact doesn’t provide one of the most sophisticated automations. While they do provide set off projects, autoresponders and also deserted cart projects (for Shopify just), you’ll find that more affordable devices provide similar degrees of automation– MailerLite and also Sendinblue, as an example.

Score details


Reduce of Use

Generally it’s easy to navigate, though a bit dull-looking. You can get to a lot of areas within a number of clicks, though as they’ve added extra functionality, some things have actually ended up being a little covert, for example, automations.

E-newsletter Creation


The editor is quickly, however light on functions, especially in the designing division. Aside from that it’s simple to collaborate with.



This is extremely fundamental, only enabling you to insert easy greetings or call details. There is no if/then/else reasoning offered.

Email types

Classic, autoresponders, fundamental automations, recurring e-newsletters, A/B testing, event registrations, surveys, promo codes as well as surveys .

Option and also Flexibility of Template Designs

Okay. There are about 200 (!) themes to select from, with differing levels of top quality (some are respectable, while others look a little fundamental and also outdated). You can also start from scratch, and make use of a helpful function called ‘Brand your e-mail’ to auto-generate a template based upon your website’s shades and also logo.

Email Marketing Automation

It also produces pre-defined get in touch with sections based on your clients’ communications with your online store (e.g. repeat, expired and potential clients). Automations based on call triggers (e.g. email opens up, clicks) are likewise available.

Checklist Management

You can produce sections from contact activity, list subscription, contact information, tags, or ecommerce task. You can also create a sector from your call understandings and also tag contacts based on get in touch with field requirements.

Registration Forms/ Opt-in & Opt-out- Process

There is beside no personalization with the kind, and also it merely provides a summary box, basic area choices (which you can’t include in) and afterwards a listing, or listings, that individuals can inspect to be added to.


As you can see in our deliverability tests, Constant Contact does not carry out also severely, getting to the most prominent e-mail carriers (AOL, Gmail, Yahoo, as well as Outlook) the majority of the moment.

Reports as well as Analysis

In enhancement to common open as well as click records, spam, bounce as well as unsubscribe prices are likewise offered. You also obtain click warmth maps, as well as some beneficial review records such as open as well as click fads, opens by device, % of calls involved, and a lot of successful subject line.


The device as well as the site are just offered in English. You can select to alter some of the non-editable email sections (e.g. footer and privacy policy text) to one of 10 languages offered, mainly European.

Further Features

Spam- and Design-Testing

Spam screening isn’t available, however, there is a attribute to inspect the e-mail for errors ( missing out on web links, placeholder message that hasn’t been updated, and so on). There’s additionally a device that permits you to preview exactly how e-mails will certainly search for details recipients, although this really did not appear to work when we evaluated it out. ‘Inbox Preview’ by Litmus is offered as an add-on service, although at $10/month for just 5 tests, it’s a little steep.

Jump Management

of course

Soft bounces are put on temporary hold for 15 days, and after that feel bitter. If it takes place once more, they are relocated into a suspended bounce classification. They have a ‘ suggested for removal’ filter readily available to see these, yet don’t eliminate them immediately.



Import/export available although it’s not as simple as maybe– you require to first enable advanced email consents under Account Settings.

Storage space available for images and also data


All strategies include limitless storage space.

Pro Features



SPF and also DKIM are supported.

Very own Domain


Different levels of account accessibility


The Account Owner can likewise assign roles to be either an Account Manager or a Campaign Creator.


of course

Constant Contact provide a enormous quantity of apps and also combinations , almost 400.

Landing Page Builder

of course

This is only available via their form home builder, and it’s extremely fundamental. Instead, we ‘d recommend these totally free landing page builders.

Client Support

3.5/ 5.

There are several networks of support, including live chat, phone assistance, a knowledge base and also community-based assistance. I discovered that the conversation and also phone support weren’t constantly offered, which was a little discouraging. When I was able to acquire chat support, however, I did locate them to be receptive and also useful . Bear in mind that you’ll need to hire order to terminate your subscription, which is pretty annoying.

Overall score.

3.6/ 5.

For a standard e-mail device, Constant Contact ticks most of packages. The main problem here, though, is that they’re asking a premium price for a sub-premium item.

Final thought.

As Constant Contact themselves state via their site, they are a tool for small businesses. And, thus, it’s worth assessing them on these terms. As mentioned above, they definitely have enough of the fundamentals covered to please most small companies, as well as if it were as simple as that after that we ‘d advise them more highly.

The problem, these days, is that there are lots of various other email devices offering a lot more than Constant Contact, and for a great deal less money. This consists of not only features, but likewise customer experience. In fact, for the quantity you pay with Constant Contact, you might find yourself utilizing far more powerful devices such as ActiveCampaign as well as GetResponse.

As well as with current improvements to automations and reporting, as well as the addition of new functions like a website builder, it does look like they’re making an initiative to enhance the item. Their absence of innovative attributes makes it difficult to suggest them over others at this price point.

There you have it: the following time you see Constant Contact as the number 1 rated service anywhere around the web, I would frankly claim that there may be other rate of interests at play there.

Attempt Constant Contact currently free of charge for 30 days.

Constant Contact Alternatives.

activecampaign logo design.


# 1.

Sendinblue testimonial.


# 2.



# 3.

  • ActiveCampaign has one of one of the most sophisticated automation systems we’ve ever tried, as well as it can’t be contrasted to Constant Contact’s simplified approach (it only includes autoresponders). They also supply durable reports and evaluation devices. On top of that, they are even less costly than Constant Contact.
  • Sendinblue is among the cheapest all-in-one email advertising and marketing devices on the marketplace. It’s readily available in 6 languages and also comes with innovative automation choices as well as a built-in CRM.
  • GetResponse is a solid option. It includes several advanced attributes (e.g. a webinar tool), offers as well as has superb automations one of the very best spam and layout testing tools we’ve ever before used. That’s why Constant Contact fails when compared to GetResponse.

We have a thorough overview with the most effective options to Constant Contact, check it out here. You can also try out our Smart Finder to see which e-newsletter solution is ideal matched to you.

Frequently Asked Questions.

Is Constant Contact much better than Mailchimp?

Mailchimp defeats Constant Contact pass on. If you would certainly such as to enter into the details, have a look at our Mailchimp vs Constant Contact contrast.

Can Constant Contact be utilized as a CRM?

Constant Contact, in partnership with SharpSpring, provides an all-in-one CRM platform. Nevertheless, at $399/month, you ‘d be better off taking a look at any one of these CRMs for local business, which will certainly be even more inexpensive. There are also lots of exceptional free CRMs to select from.

Just how can I cancel my Constant Contact membership?

Frustratingly, you’ll require to call Constant Contact within organization hours Eastern time in order to cancel your account. Below is the number for the US and Canada: 855-229-5506.

Is Constant Contact legit?

Constant Contact is a legit email marketing software application for local business. It securely shops your customer data and uses a secure way to handle your subscribers.

Constant Contact deliverability – is it any kind of good?

Constant Contact’s deliverability rates are continually great in our bi-annual deliverability tests.

In spite of these showy numbers and attributes, interest in Constant Contact appears to be on the decline, at the very least according to Google Trends. As Constant Contact themselves restate through their site, they are a device for small organizations. The problem, these days, is that there are lots of various other email devices offering also more than Constant Contact, and also for a great deal less cash. For the quantity you pay with Constant Contact, you can discover yourself using much a lot more effective devices such as ActiveCampaign and GetResponse.

ActiveCampaign has one of the most sophisticated automation systems we’ve ever before tried, as well as it can not be compared to Constant Contact’s simplistic approach (it just features autoresponders).

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