Constant Contact - Create Email Marketing Campaigns Like a Pro

Constant Contact Support Pdf

Constant Contact have actually been in the e-mail marketing video game since 1995. Throughout that time, they’ve handled to turn into one of the most previously owned e-mail devices on the planet, after Mailchimp.

Something I observed is that Constant Contact is very commonly the leading choice for several other review sites. Naturally, I wonder to see if our thorough evaluation generates the very same result.

You might have had a look at the Constant Contact reviews supplied by individuals online, also, and also whilst they are quite positive, they might not provide you the whole picture. Our review of Constant Contact is based upon a methodical technique and utilizes our useful experience and understanding of lots of other straightforward as well as innovative advertising automation devices.

What makes them unique is that they’ve included a number of attributes for many years that few of their rivals sport, such as digital item downloads, occasion management, visit scheduling and social campaigns. These all contribute to the diverse list of email choices readily available, in addition to automations and also reoccuring e-newsletters.

Constant Contact brag a market with around 400 applications as well as assimilations that deal with even one of the most specific niche of products. In spite of these fancy numbers as well as functions, rate of interest in Constant Contact appears to be on the decrease, at least according to Google Trends. If it’s still pertinent in the 21st century, Enough factor for us to take a better look at Constant Contact’s outs & ins as well as check.
Learn listed below!

Constant Contact Summary

Constant Contact is routed towards small businesses, but their rates aren’t one of the most cost effective, specifically when you think about that their attributes just aren’t that advanced. Plans begin with $9.99/ month, yet this only allows for 500 clients, and also costs climb quite greatly afterwards.

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Constant Contact Pricing

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> Find out more regarding Constant Contact’s strategies in our full rates guide

Pros and Cons


Is Constant Contact the appropriate e-newsletter solution for you?

Advised if:

You run events:

Constant Contact is fairly distinct in this regard, being one of the few e-mail marketing tools to enable you to manage event tickets, registrations, and also invitations . Bear in mind that this function features its own charges: 5.4% + $0.80 for every ticket marketed or deal performed.

Not recommended if:

You need innovative automation:

Remarkably, for the costs it bills, Constant Contact does not use the most innovative automations. While they do provide triggered projects, autoresponders and also deserted cart projects (for Shopify just), you’ll locate that various other much less costly devices offer comparable degrees of automation– MailerLite and Sendinblue.

Ranking information


Ease of Use

Usually it’s very easy to browse, though a bit dull-looking. You can reach a lot of areas within a couple of clicks, though as they’ve added a lot more functionality, some points have become a little concealed, as an example, automations.

Newsletter Creation


The editor is quickly, but light on functions, particularly in the styling division. Apart from that it’s very easy to work with.



This is very basic, just enabling you to put simple greetings or get in touch with details. There is no if/then/else reasoning offered.

Email types

Classic, autoresponders, fundamental automations, persisting e-newsletters, A/B screening, event enrollments, surveys, discount coupons and polls .

Selection and Flexibility of Template Designs

Tolerable. There are about 200 (!) design templates to select from, with differing levels of quality (some are good, while others look a little standard and also outdated). You can likewise start from scratch, as well as make use of a helpful attribute called ‘Brand your e-mail’ to auto-generate a template based upon your website’s colors and also logo design.

Email Marketing Automation

It likewise produces pre-defined call sectors based on your customers’ interactions with your on the internet store (e.g. repeat, expired and also potential clients). Automations based on contact triggers (e.g. email opens, clicks) are also readily available.

List Management

You can develop segments from contact task, list subscription, call details, tags, or ecommerce task. You can likewise produce a sector from your get in touch with understandings and tag get in touches with based upon call field criteria.

Registration Forms/ Opt-in & Opt-out- Process

There is next to no modification with the kind, and also it simply uses a description box, standard field options (which you can’t include in) and after that a listing, or listings, that individuals can inspect to be included in.


As you can see in our deliverability examinations, Constant Contact does not perform also badly, getting to one of the most preferred email companies (AOL, Gmail, Yahoo, and also Outlook) most of the moment.

Records and Analysis

Along with conventional open and also click reports, spam, bounce and also unsubscribe prices are also available. You also obtain click warm maps, and also some helpful introduction records such as open and click trends, opens up by device, % of contacts engaged, and also most effective subject line. You can also compare projects. Progressed tracking such as social tracking isn’t available.


Below’s where it obtains a little bit hirsute. The device and also the website are only readily available in English. You can select to alter some of the non-editable e-mail sections (e.g. footer and also privacy policy message) to among 10 languages available, mostly European. Support and also the knowledge base is readily available in 4 languages. Slightly complicated, yet at least there’s some effort to sustain multilingual customers and target markets.

More Features

Spam- as well as Design-Testing

Spam screening isn’t available, however, there is a feature to examine the email for mistakes ( missing out on links, placeholder text that hasn’t been upgraded, etc). There’s additionally a tool that enables you to sneak peek just how emails will certainly try to find particular receivers, although this didn’t seem to work when we tested it out. ‘Inbox Preview’ by Litmus is offered as an add-on service, although at $10/month for simply 5 examinations, it’s a little high.

Jump Management


Soft bounces are put on temporary hold for 15 days, and afterwards frown at. They are relocated into a put on hold bounce category if it occurs once again. They have a ‘ suggested for removal’ filter readily available to see these, but don’t eliminate them automatically.


of course

Import/export readily available although it’s not as straightforward as it could be– you need to initially make it possible for innovative e-mail authorizations under Account Settings.

Storage available for information and also images


All strategies include unrestricted storage.

Pro Features


of course

SPF as well as DKIM are sustained.

Own Domain


Various degrees of account accessibility


The Account Owner can likewise appoint roles to be either an Account Manager or a Campaign Creator.



Constant Contact use a large quantity of apps as well as assimilations , virtually 400.

Landing Page Builder


This is just available by means of their kind builder, as well as it’s really basic. Instead, we ‘d advise these free landing page contractors.

Client Support

3.5/ 5.

There are several networks of assistance, including real-time conversation, phone support, a data base as well as community-based assistance. I located that the conversation and phone assistance weren’t always offered, which was a little irritating. When I was able to acquire chat assistance, nonetheless, I did discover them to be useful as well as responsive . Bear in mind that you’ll need to call in order to cancel your subscription, which is pretty annoying.

Total score.

3.6/ 5.

For a basic e-mail tool, Constant Contact ticks the majority of the boxes. The primary concern here, though, is that they’re asking a premium rate for a sub-premium product.

Final thought.

As Constant Contact themselves restate through their site, they are a tool for local business. And, because of this, it’s worth assessing them on these terms. As mentioned above, they definitely have enough of the fundamentals covered to satisfy most small companies, as well as if it were as simple as that then we ‘d suggest them much more highly.

The problem, these days, is that there are plenty of various other email tools providing a lot more than Constant Contact, and also for a whole lot much less cash. This consists of not only includes, but likewise individual experience. For the quantity you pay with Constant Contact, you might discover on your own making use of a lot a lot more effective tools such as ActiveCampaign as well as GetResponse.

And also with recent improvements to automations as well as coverage, and also the enhancement of new attributes like a website builder, it does look like they’re making an initiative to improve the product. Their lack of advanced functions makes it tough to suggest them over others at this price factor.

There you have it: the following time you see Constant Contact as the number 1 ranked service anywhere around the web, I would frankly claim that there could be other interests at play there.

Attempt Constant Contact currently absolutely free for 30 days.

Constant Contact Alternatives.

activecampaign logo.


# 1.

Sendinblue evaluation.


# 2.



# 3.

  • ActiveCampaign has among the most sophisticated automation systems we’ve ever before tried, and it can’t be compared to Constant Contact’s simple technique (it just features autoresponders). They additionally offer robust reports and evaluation devices. They are also less costly than Constant Contact.
  • Sendinblue is one of the cheapest all-in-one e-mail advertising and marketing tools on the market. It’s offered in 6 languages as well as comes with innovative automation choices as well as a built-in CRM.
  • GetResponse is a strong option. It includes lots of innovative functions (e.g. a webinar tool), uses and also has exceptional automations among the very best spam and layout screening tools we’ve ever before utilized. That’s why Constant Contact falls short when contrasted to GetResponse.

We have a comprehensive overview with the very best alternatives to Constant Contact, check it out right here. You can likewise experiment with our Smart Finder to see which newsletter service is finest matched to you.

Frequently Asked Questions.

Is Constant Contact better than Mailchimp?

Mailchimp defeats Constant Contact hands down. If you would certainly such as to enter the information, have a look at our Mailchimp vs Constant Contact contrast.

Can Constant Contact be made use of as a CRM?

Constant Contact, in partnership with SharpSpring, supplies an all-in-one CRM system. At $399/month, you ‘d be a lot far better off taking a appearance at any of these CRMs for small businesses, which will be much much more economical. There are also a lot of excellent totally free CRMs to select from.

Exactly how can I terminate my Constant Contact registration?

Frustratingly, you’ll require to call Constant Contact within service hours Eastern time in order to terminate your account. Here is the number for the US and Canada: 855-229-5506.

Is Constant Contact legit?

Constant Contact is a legitimate e-mail advertising software application for small companies. It safely stores your customer data and offers a safe and secure means to handle your subscribers.

Constant Contact deliverability – is it any kind of excellent?

Constant Contact’s deliverability rates are consistently great in our bi-annual deliverability examinations.

Regardless of these showy numbers and functions, passion in Constant Contact appears to be on the decrease, at the very least according to Google Trends. As Constant Contact themselves repeat with their site, they are a tool for tiny organizations. The concern, these days, is that there are plenty of other email tools using also more than Constant Contact, and also for a lot less money. For the quantity you pay with Constant Contact, you could locate yourself making use of much extra effective devices such as ActiveCampaign and also GetResponse.

ActiveCampaign has one of the most innovative automation systems we’ve ever tried, and it can not be contrasted to Constant Contact’s simplistic strategy (it just features autoresponders).

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